The life insurance coverage business just lately reconnected on the Affiliation of Dwelling Workplace Underwriters (AHOU) annual convention in Denver. After 2 years of digital conferences, it was a enormously anticipated reunion professionally and personally for a lot of.
“As we had been in a position to collectively join once more with purchasers and companions, I noticed optimism and curiosity in how ExamOne and the business are adapting to the altering market. It was additionally encouraging to see the religion our purchasers put in us. Our robust relationships have helped us each achieve success over the previous 50 years. I got here away excited and satisfied that our clients are obsessed with what we’re bringing to the desk.” — Subu Ramachandran, ExamOne President
Improvements and data shared
The occasion was additionally a possibility to have a good time with a broader viewers ExamOne’s fiftieth anniversary. Improvements and milestones by means of the years had been spotlighted together with these latest options dropped at the market:
- Textual content messages to higher attain customers and enhance turnaround instances is now obtainable. This permits customers to totally work together with our examination scheduling instrument, obtain appointment reminders and confirmations, simply entry info on learn how to put together for the examination by means of our interactive textual content message program, and obtain notification when their laboratory outcomes can be found on-line. (For collaborating corporations.)
- New information choices to assist create probably the most full image of candidates’ danger and make the method extra handy for customers, just like the just lately introduced oral-health historical past indicators for all times insurance coverage underwriting., plus the inclusion of three of the highest medical laboratories sources obtainable by means of LabPiQture.
- Rushing up and simplifying workflows by leveraging EHRs to remodel APS retrieval. By decreasing particular authorizations and dependence on supplier networks and operational groups, the cumbersome course of turns into a lot sooner and client pleasant.
The data that’s shared and gained when so many gamers within the business come collectively is invaluable. Along with panels, like “Rising Underwriting Instruments” that ExamOne’s Strategic Account Government Beth Thrasher moderated with Information Specialist Marnie Vieselmeyer, there have been instructional classes and networking occasions all through the convention.
“Lots of the panels and classes allowed attendees to get a number of views and perception on how they will efficiently make the most of instruments and expertise into their workflows. It’s an ideal alternative to be taught extra about our purchasers and the way we are able to assist them now and be higher companions sooner or later. – Beth Thrasher, ExamOne Strategic Account Government and 2022 AHOU program committee member
New and established connections
The convention was a reunion for a lot of; nonetheless, it was thrilling to see new faces who’re bringing vitality to the business.
“My favourite factor concerning the convention was seeing purchasers, pals, and companions head to head. It’s necessary that our purchasers understand how dedicated we’re to them. Chances are you’ll be a long-standing consumer, model new, or not even doing enterprise with us but, however we deliver the identical experience and dedication to every buyer expertise. And naturally, a handshake (or hug) on the finish of a enterprise dialog is priceless in solidifying relationships.” – Betsy Sears, Senior Vice President Laboratory Operations
“I anticipated my very first AHOU to be all enterprise. There have been some lengthy days, nevertheless it was extraordinarily rewarding and satisfying. Assembly folks within the business, with the ability to curate what classes I discovered most useful to attend, and the emphasis on collaboration amongst my ExamOne friends and business companions made my first AHOU such a memorable expertise. I discovered a lot and I made some pals that I do know will likely be lifelong.” – Heather Haslam, Senior Underwriter and 2023 AHOU program committee member
Shifting the business ahead
Being collectively as an business for the primary time in a very long time was a purpose to have a good time. And the learnings gained, and the connections made and renewed are necessary in maintaining the business shifting ahead. Since 1972, ExamOne and our insurer purchasers have helped shield greater than 100 million folks and their family members. We’re happy with our partnerships previously, current and sooner or later.