An appraisal of a disputed roof loss resulted in Residents Property Insurance coverage Firm sending a salvage letter stating the next:
Is Residents now within the enterprise of making an attempt to reap used roof tiles from broken roofs and place them onto roofs of different policyholders? The above photograph exhibits how effectively harvesting tiles works. It’s a catastrophe for the policyholder and leads to lower-valued constructions that truly decrease the worth of total communities.
Do the claims executives at these “us versus our buyer” insurance coverage corporations have any empathy for his or her prospects? Do they observe something near the Golden Rule most of us realized as youngsters? Mandating inserting used roof tiles on one other construction is loopy. It doesn’t work.
Simply while you suppose you may have seen all of it from the gradual and underpaying insurance coverage claims trade, these geniuses suppose up one other technique to have prospects lose religion in it.
An Afternoon Thought
The golden rule for each enterprise man is that this: Put your self in your buyer’s place.
—Orison Swett Marden